AI Chatbot Development

Build a focused chatbot for a realistic business or academy use case. Start with conversation design and a no-code prototype, then explore how APIs and retrieval-based knowledge help a chatbot respond from supplied information. The emphasis is on useful, testable answers and clear limits.

What you will learn

• Define a chatbot’s audience, scope, knowledge sources and fallback behaviour.
• Organise an FAQ knowledge base and understand retrieval-augmented generation (RAG).
• Create a working prototype and test normal, unclear and unsupported questions.
• Plan human handoff, privacy, access and ongoing maintenance.

Planned course syllabus

1. Chatbot foundations and scope: Compare a scripted FAQ bot, an AI assistant and an agent; select a manageable use case and success criteria.
2. Conversation design: Design welcome messages, clarifying questions, escalation and useful replies in English or Roman Urdu.
3. Knowledge-base preparation: Clean source documents, organise FAQs and remove private information from practice data.
4. Grounded answers and retrieval: Explore chunks, search, source references and RAG; teach the bot to admit when the supplied information is insufficient.
5. Building a prototype: Create a small no-code chatbot and introduce API requests, configuration and secure handling of keys.
6. Tools and website integration: Plan a website chat interface, simple permitted actions and human handoff using a practice environment.
7. Evaluation and safeguards: Test incorrect assumptions, prompt injection, unsupported questions, sensitive data and cost or usage limits.
8. Final chatbot project: Demonstrate a focused assistant, document its knowledge sources and improve it after a structured test.

Practical assignments

Write a conversation map, prepare a small FAQ knowledge base and build a prototype. Create at least 20 test questions, including ambiguous and out-of-scope requests, then record improvements.

Final project

A demo FAQ/support chatbot for a fictional academy or business, with a curated knowledge base, useful source references, fallback replies, a human-handoff plan, a 20-question test report and setup documentation.

Who this course is for

Students, freelancers, website owners and developers; basic computer skills required.

Tools and learning approach

The core path begins with no-code tools; introductory API examples are included. A laptop is recommended. Live provider accounts or production integrations are only used when the learner has permission. Free-tool options will be used where practical. Optional paid software, subscriptions or API usage are not included and will be identified before enrollment.

Course availability

Coming soon. This page presents the planned syllabus and project outline. Lesson materials, instructor details, fee, duration and class schedule will be confirmed before enrollment opens.