Student Help Centre
The Help Centre answers common questions about your account and course activities, with a support route when you need help with a specific issue.
Find an answer in the Help Centre
Find the next step, whether you’re choosing a course or already studying with us.
Browse 13 answers below.
Getting startedHow do I choose a course?
Use Find my course to explore interests, then compare the planned outlines. Ask the academy to confirm placement and prerequisites before enrollment.
Find a course →Getting startedWhere are fees and class timings?
The Admissions page and each course detail page show the information currently set by the academy. If a schedule is not announced, contact the academy for that cohort.
See admissions →Account accessMy course is not appearing in the portal.
Check that you signed in with the account used for enrollment. Registration does not grant access by itself. Pending requests need academy approval. Contact support if an approved course is missing.
Open student portal →Account accessI forgot my password. What should I do?
Choose Forgot password on the sign-in page and follow the recovery email. Check spam if needed. If the message does not arrive, contact the academy; never send your password.
Open student portal →Classes & lessonsHow do I join a live class?
Sign in, open Live classes and select the class activity. The joining link appears when your enrollment is active and the activity is available. Times are shown in Pakistan Standard Time.
Open student portal →Classes & lessonsWhy is a lesson locked?
An activity may have a future release date or require earlier activities to be completed. Open your course outline to see progress and ask your instructor if you are unsure.
Open student portal →Classes & lessonsCan I download or share the recordings?
Recordings are for enrolled students. YouTube Unlisted is not a download prevention system, and anyone with the video link may be able to share it. Please respect course materials and private class links.
Read terms and conditions →Assignments & quizzesWhich files can I submit?
Each assignment shows its accepted formats and maximum size. Depending on the instructor’s settings, PDF, PNG or JPEG may be allowed. You can also write an answer in the submission form.
Open student portal →Assignments & quizzesCan I change an assignment after submitting?
Submitted work waits for review. Your instructor can request revised work where resubmissions are enabled. Read the feedback and the assignment’s deadline and resubmission rules.
Open student portal →Assignments & quizzesWhat happens if I lose connection during a quiz?
The timer continues on the server. Keep the page open and reconnect so answers can save. Returning to the assessment resumes an active attempt. Once time runs out, only answers saved to the server can be graded.
Open student portal →CertificatesWhen is my certificate issued?
You need to pass every required lesson, assignment and assessment, plus attendance where required. For classes already completed with the academy, an administrator can confirm previous completion after you create an account. The certificate appears in your portal once completion is confirmed. Pending grading or unreleased quiz results can delay activity-based completion.
Open student portal →CertificatesHow can someone verify my certificate?
Share the certificate’s verification code or QR link. The public checker shows the course, dates and record status with a masked student name. It does not share your private student records.
Verify a certificate →ParentsCan a child use the student portal?
The academy welcomes students from age 8 with appropriate placement. For students under 18, the account must be created and supervised by a parent or guardian. Confirm any third-party tool requirements before joining.
Student Guide →Still need a hand?
Describe the issue and the course name. Please keep passwords and payment information private.